Privacy Statement

Section 1: Information We Collect
As a design service provider, we collect information essential to our creative collaboration. This includes the personal and project details you provide when you commission our services, such as your name, company name, email address, and project brief.
When you visit our website, we automatically receive your computer’s internet protocol (IP) address to help us understand your browser and operating system, improving your browsing experience.
With your explicit consent, we may also add you to our mailing list to share studio news, new service offerings, and insights into our creative process.

Section 2: Your Consent

How We Obtain It
When you provide us with personal information to complete a transaction, verify your identity, discuss a project brief, or enter into a service agreement, we imply that you consent to our collecting it and using it for that specific purpose.
If we ask for your personal information for a secondary reason, such as our newsletter, we will directly ask for your expressed consent.

Withdrawing Your Consent
You may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information, at any time, by contacting us at order@lloen.shop or mailing us at:.

Section 3: Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4: Our Service Platform
Our website and booking system are hosted on Shopify Inc. They provide us with the online platform that allows us to present our services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
For direct payments, Shopify adheres to the PCI-DSS standards managed by the PCI Security Standards Council, a joint effort of brands like Visa and MasterCard.

Section 5: Third-Party Services
The third-party providers we use (such as cloud storage for large design files or project management tools) will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways, have their own privacy policies. We recommend that you read their privacy policies to understand how they will handle your personal information.
Once you leave our website or are redirected to a third-party application, you are no longer governed by this Privacy Policy.

Section 6: Security
To protect your personal information and the sensitive data related to your design projects, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Section 7: Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

Section 8: Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon their posting on the website. If our studio is acquired or merged with another company, your information may be transferred to the new owners to ensure we can continue to provide you with service.

Questions and Contact Information
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at order@lloen.shop