I. Scope of Application
These Standards apply to game outsourcing design services (including but not limited to game character design, scene design, UI interface design, animation clip production, etc.) provided by this website for clients in the United States (including the U.S. mainland and overseas territories) and European countries/regions (including but not limited to EU and European Economic Area countries such as the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Belgium, etc.). All digital service deliveries (including source files, final product files, auxiliary instruction files, etc.) and success confirmations shall be governed by these Standards. The entire process shall be communicated and operated via the client’s reserved email address and our official service email address ([Insert your official email address here]).

II. Digital Service Delivery Methods

(A) Agreed Types and Formats of Deliverable Files

  1. Source Files: Deliverable source file formats correspond to the service type, as specified below:
    • Design Services (Character / Scene / UI): Delivery of PSD (Photoshop source files, with all layers and smart objects retained), AI (Illustrator source files, with all fonts and linked images embedded), or Figma source file links (requires the client to provide a Figma account; we grant “Can View + Can Comment” permissions, valid for 7 calendar days after client confirmation of receipt, with a reminder sent via email 24 hours before expiry regarding potential extension).
    • Animation Services: Delivery of AE (After Effects source files, with organized nested compositions and asset folders), PR (Premiere project files, with key timeline nodes marked), and intermediate rendered frame files (PNG sequence, named by frame number, with a document explaining rendering parameters included in the compressed package).
    • Other Specialized Services (e.g., 3D Model Design, Sound Effect Production): Source file formats must be confirmed via email communication and documented (based on email correspondence between both parties) before service ordering. 3D models require additional delivery in OBJ/FBX universal formats. Sound effects require delivery in both WAV (lossless) and MP3 (compressed) formats.
  2. Final Product Files: Simultaneous delivery of final formats for client’s direct use, including but not limited to:
    • PNG (transparent background, resolution not less than 300 DPI, single file size not exceeding 20MB).
    • JPG (high-quality compression, compression rate not higher than 10%, color mode RGB).
    • MP4 (animation final product, resolution not less than 1920×1080, frame rate 24fps, codec H.264, audio bitrate 128kbps).
    • Each final product file must be labeled with “Project Name + File Purpose + Version Number” (e.g., “XX Game Character Design – Main Character Skin 1 – V1.0”).
    • A “File Manifest” document (provided in English to accommodate reading habits of US and European clients) listing the name, format, size, and purpose description of all delivered files must be included in the compressed package.

(B) Delivery Process

  1. Upon completion of our services, we will package the source files and final product files (compressed package naming format: “Client Name – Project Name – Delivery Date”, using the international standard date format “YYYY-MM-DD”, set with a 4-digit extraction password sent via separate email to the client’s reserved email address) and send them from our official email to the client’s reserved email address.
    • If the file size exceeds 200MB, we will provide an encrypted cloud storage link adapted to the client’s region:
      • US clients: Priority given to Google Drive, Dropbox links.
      • European clients: Priority given to OneDrive, pCloud links (complying with EU GDPR data compliance requirements).
    • Link validity is 7 days. Links and access codes are sent only via the official email. The email body will clearly state the cloud link’s validity period and the method for re-obtaining it after expiration.
  2. Within 12 hours of sending the delivery email, we will send a “Delivery Confirmation Reminder” from the same official email address. The email subject will be marked “【Important】XX Project Delivery Confirmation Reminder” (bilingual Chinese/English notation for US and European clients). The body will clearly state: “Please verify the files within 48 hours of receipt. If no objections or issues are raised, it will be deemed as successful delivery. If an extension of the verification time is needed, an application must be made via email within the 48-hour period, with the maximum extension not exceeding 24 hours and a reason for the extension provided.”

(C) File Security and Cross-Time Zone Adaptation

  1. All delivered files are transmitted via encrypted compressed packages or encrypted cloud storage (cloud service providers must comply with the U.S. CLOUD Act and EU GDPR data protection requirements) to prevent illegal access. Our official email utilizes S/MIME encryption. Clients can verify the sender’s identity via common email clients like Outlook, Gmail, ensuring reliable information source. No unrelated private client data is collected during file transmission, complying with data regulations in both regions.
  2. For US clients, emails will note both “Beijing Time” and the client’s local time zone (e.g., ET, PT). For European clients, emails will note both “Beijing Time” and the client’s local time zone (e.g., CET, GMT). The specific start and end times of the 48-hour verification period will be clearly stated (e.g., “Sent at 10:00 Beijing Time, Nov 5, 2025; Verification deadline: 10:00 Beijing Time, Nov 7, 2025, corresponding to 22:00 ET, Nov 6, 2025 / 04:00 CET, Nov 7, 2025”). This avoids misunderstandings due to time zone differences.
    • Considering public holidays in some European countries (e.g., Christmas in Germany, Bastille Day in France), if the delivery period covers a client’s national public holiday, we will confirm in advance via email whether the verification period should be extended.

III. Criteria for Confirming Successful Delivery

(A) Confirmation by Absence of Objection
If the client does not provide any objection (including missing files, format errors, content non-conformance, inability to extract files, etc.) via their reserved email to our official email within 48 hours of receiving our delivery (or cloud link), it is automatically confirmed as “Successful Delivery.” Our responsibility for that round of digital service delivery terminates upon this confirmation. We will send a “Successful Delivery Confirmation Letter” (bilingual Chinese/English version) via email to the client within 24 hours of confirmation, listing the project name, delivery content, confirmation time, etc., serving as proof of cooperation.

(B) Confirmation After Resolution of Objections

  1. If the client raises an objection via their reserved email within the 48-hour period, the objection must be clearly described in the email (with relevant screenshots or text descriptions; screenshots should mark the problem location and provide specific explanations; English descriptions are supported). We will reply with a proposed solution (including modification cycle, time for re-uploading files, whether additional reference materials from the client are needed, etc.; the plan will be presented bilingually) within 24 hours of receiving the objection email (accounting for time zones; e.g., if received outside our working hours, it will be prioritized at the start of our next working day). The client must reply to confirm agreement with the proposed solution within 12 hours of receiving our solution email. Failure to reply within this timeframe is deemed as acceptance of the solution.
  2. We will complete the adjustments according to the confirmed solution (e.g., re-uploading missing files, correcting format errors, optimizing content) and deliver the adjusted files again via our official email. The client must provide confirmation feedback within 24 hours of receiving the adjusted files. If the client provides no feedback or explicitly replies with “No Objections” or “Meets Requirements,” it is confirmed as “Successful Delivery.” We will similarly send a “Successful Delivery Confirmation Letter.”

(C) Confirmation Under Special Circumstances

  1. Delivery Failure due to Client Email/Cloud Issues: If delivery fails due to client email rejection (e.g., wrong address, spam filtering; we will advise clients beforehand to whitelist our official email; common US clients: Gmail, Yahoo; common European clients: Outlook, ProtonMail) or failure to extract the cloud link in time, we will send a “Delivery Exception Reminder” (bilingual) via our official email within 24 hours of the initial send, explaining the issue (e.g., “Email delivery failure detected,” “Cloud link not yet accessed”) and attempt to resend the files (for US clients: alternate Google Drive/Dropbox links; for European clients: alternate OneDrive/pCloud links; or adjust email subject to avoid filtering). If resending still fails (based on “delivery failure” notifications in our email logs or client feedback of non-receipt), we will inform the client via email to provide a valid alternative email address. The delivery time recalculates from the time the new email address receives the files. Successful delivery is confirmed based on the objection period starting from receipt at the new address.
  2. Force Majeure: If delivery is delayed due to force majeure (e.g., our server failure, major network outages in US/Europe regions, such as US hurricanes causing regional network paralysis or European cross-regional cable faults), we will inform the client via email within 12 hours of the occurrence, stating the reason for the delay and the estimated recovery/delivery time (referencing network restoration information from US FCC or European telecom operators). Upon resolution, we will prioritize delivery for that client. The delivery timeline recalculates from the time of resumed delivery, and the client must verify according to the new deadline.

IV. Retention of Delivery Records
We will retain all delivery-related email correspondence records (including file sending records, client objection emails, solution confirmation emails, successful delivery confirmation letters, delivery exception reminders, etc.), cloud link access records (noting client region and cloud type), and file extraction password sending records on encrypted servers compliant with the U.S. CLOUD Act and EU GDPR for at least 12 months. No client information will be disclosed to third parties during retention.
If a client needs to retrieve delivery records, they can apply via their reserved email to our official email (English applications supported), specifying the type of records, project name, and time range requested. We will provide relevant record screenshots or original email text (anonymized to remove private client info like phone numbers/addresses, with bilingual annotations) within 3 working days, ensuring clients can audit the delivery process at any time.

V. Handling of Delivery Delays
If we fail to deliver by the time agreed in the service contract (for reasons other than force majeure), we will send a “Delivery Delay Apology Letter” (bilingual) via email to the client within 24 hours of the delay, explaining the reason and providing a new estimated delivery time. Liquidated damages will be calculated according to the proportion specified in the service contract (e.g., 0.5% of the contract amount per day) and deducted from the final settlement.
If the delay exceeds 7 days:

  • US clients may submit a service termination request via email citing relevant provisions of the Uniform Commercial Code.
  • European clients may submit a service termination request via email citing relevant provisions of the EU Consumer Rights Directive.
    We will confirm receipt of such requests within 24 hours, refund the paid amount (deducting reasonable costs for completed parts, with a detailed bilingual calculation provided), and deliver the partially completed files (in formats specified by these Standards) to the client to protect their rights and interests.